Shipping & Returns

SHIPPING

Orders within Australia are sent via Sendle. Heavy or oversized orders may be shipped with an alternative freight partner at no extra cost to you.

How much does shipping cost?

Flat rate shipping of $9.90 Australia wide. Free shipping on all orders over $150.

How long does shipping take?

We pack and hand over orders within 24 to 48 hours. Standard delivery is usually 3 to 7 business days.

Tracking information will be emailed once your order is processed so you can follow it from our store to your door.

Orders placed before 12pm AEST Monday to Friday (Brisbane time) will ship the next business day. Orders placed after 12pm AEST will ship the following business day. Orders placed after 12pm Thursday AEST will be dispatched Monday morning.

Public Holidays are not counted as business days. Time frames are estimates from the carrier and delays in transit can occur.

RETURNS & EXCHANGES

Return window
We accept returns within 14 days of delivery. This applies to both faulty / defective items and non-faulty items (for example, wrong size or change of mind), as long as the item meets the condition requirements below.

Condition of items
Items must be new, unused, unwashed and in original condition with all tags attached. Garments with odours, stains, wear and tear, or animal / human hair will not be accepted. Supplements must be unopened, sealed and in original packaging. Undergarments and socks cannot be returned for hygiene reasons. Sale or clearance items and gift cards are not eligible for return.

Products that are sold as clearance or marked as short-dated (close to best before or expiry) are final sale and cannot be returned or exchanged. All expiry or best before details are clearly listed on the product page at the time of purchase.

How to start a return
To request a return or exchange, email info@clubbunker.com.au within 14 days of receiving your order. Include your order number and a short description of the reason for return (for example, wrong size, faulty seal, damaged on arrival).

Return shipping cost
For non-faulty items (for example, change of mind or wrong size), return shipping is the customer's responsibility. We do not charge a restocking fee.
For faulty or defective items, if we confirm the fault we will provide a prepaid return label.

Outcome
Non-faulty items that are approved and returned in acceptable condition will receive either an exchange or a store credit.
Faulty or defective items that are approved will receive either a replacement, a store credit, or a refund once inspected.

Processing time
Once your return arrives at our warehouse in Brisbane, please allow up to 30 days for inspection and processing. You will be contacted once your return has been finalised.

Important
Please keep your return tracking number. Club Bunker is not responsible for return parcels lost in transit. If an item is sent back and does not meet the conditions above, we will contact you. You can choose to have it shipped back to you at your cost or have us dispose of it.

Pre-sale items
By purchasing a pre-sale item you acknowledge the item is reserved for you and will ship once stock arrives. Cancelling a pre-sale order will incur a 20 percent cancellation fee. Returns on limited pre-sale releases may not be possible and are at the discretion of Club Bunker.